Privacy Policy

Who we are

Our website address is: https://www.mellowyellowhydro.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use several packages to provide website analytics data. These include Google Analytics and Jetpack and for WordPress. Links to the privacy policies for each plugin are available here:

Google Analytics – https://policies.google.com/privacy?hl=en

Google Analytics operates a data retention policy. Currently, for this website, the user-level and event-level data associated with cookies, user identifiers, or advertising identifiers are retained for 26 months before being deleted on a monthly basis. Other aggregate data (from which it is not possible to personally indentify individual users) is retained indefinitely.

https://www.jetpack.com/support/privacy

These plugins are used for the purpose of analysing website traffic. They collect non-personally-identifying information that is usually made available via web browsers.

I may occasionally publish information about the global traffic on this website in a way that does not identify any individual visitor. This information is gathered for the purposes of monitoring the popularity of the different pages on this website.

Who we share your data with

We do not share your data with anyone unless to comply with contractual obligations to fulfill your delivery. For example, passing your address to couriers for the purpose of delivery. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information – what we collect and why

Your contact details; your name, billing/delivery address, order details, email and telephone number (used only in the event of a query with your order) and password (if you create an account).

How we protect your data

We will always treat your data with care and take and take appropriate steps to protect it. We secure all areas of our website with ‘https’ technology and SSL encryption.

What third parties we receive data from

We receive data from PayPal with regards to your order, this may include details such as; name, billing/delivery address, email and telephone number.

Policy amendments

We may from time to time update these policies, please print a copy for your records. Check back regulary so your are aware of any updates. Questions regarding this policy should be directed as follows:

Email us at: info@mellowyellowhydro.co.uk

Write to us at: Customer Services, Mellow Yellow Hydro, Unit B1A Towngate Works, Dark Lane, Mawdesley , L40 2QU

Further information about data protection laws can be found at the Data Protection Registrar’s internet site: https://ico.org.uk/